SmartDrive AI FAQ

Once an accident report has been transferred to the Accident Book, it becomes read-only. This preserves the integrity of the management record. To make changes, edit the corresponding Accident Book entry instead.

The "Status" column in the Vehicles tab shows whether a vehicle is active ("In Service", green) or retired ("Retired", red). This status is controlled by the CSV upload: vehicles no longer present in the CSV after an upload are automatically marked as retired.

A side-by-side comparison opens where you choose which fields to keep from each report. The result is a single combined report. The duplicate is permanently removed.

Loss-of-use is calculated as: downtime days × daily rate. The daily rate is set per vehicle in Master Data > Vehicles. The total is auto-calculated in the claim.

The CSV must use semicolons (;) as separators. It must include at least "No." or "License Plate" as a column. Dates should be in DD.MM.YYYY format. Use "Download CSV template" in the upload dialog to get a pre-formatted template with a sample row.

Make sure you have an internet connection. You need it for your very first login. If you've logged in before and see an "Offline" message, connect to Wi-Fi and try again. If your credentials don't work, contact your IT department.

Go to your iPad Settings → scroll down to SmartDrive AI → make sure "Camera" is set to "Allow". Then restart the app.

Go to your iPad Settings → Privacy & Security → Location Services → make sure SmartDrive AI is set to "While Using the App". You can also type the address manually. The location field accepts typed input.

Go to the home screen and tap "View Accident Reports" to see your reports list. Check the status column. If the report is pending, it will be sent automatically when you have internet.

Photos are large files and may take longer to upload than the form data. They are queued and upload automatically in the background. Do not delete them from the app. They will appear once uploaded.

Your data is automatically saved. Reopen the app, go to the home screen, and tap "Create Accident Report". Your draft will be loaded from where you left off.

Close the app completely (swipe up from the bottom of the screen to see all open apps, then swipe SmartDrive AI away). Reopen it. Your data is saved. Nothing will be lost.