SmartDrive AI · Guide
SmartDrive AI Help
Guides for accident reporting, the Unfallbuch, fleet management, and claims handling.
Accident Reporting
Creating an Accident Report
Step-by-step guide to creating a new accident report, including opening the form, filling required fields, adding opponents/witnesses, and uploading photos and sketches.
Read guideMerging Duplicate Reports
How to detect and merge duplicate accident reports, pick the fields to keep from each side, and resolve the merged record.
Read guideAccident Management
The Accident Book Workflow
Overview of the Accident Book workflow, including how reports move from Accident Report into the Accident Book and what happens at each stage.
Read guideProcessing Claims
Guide to processing claims in the Accident Book, tracking loss-of-use costs, linking parties, and moving a case toward resolution.
Read guideSending Claim Letters
How to generate and send claim correspondence from the Accident Book, including picking a template, attaching documents, and logging the outbound letter.
Read guideThe Document Archive
How the per-case document archive works, what files are stored, how to upload additional documents, and how to retrieve past correspondence.
Read guideAdministration
Managing Master Data
How to maintain drivers, vehicles, opponents, and other master data used across all accident reports, including per-vehicle daily rate settings.
Read guideConfiguring Email Templates
Set up and edit the email templates SmartDrive AI uses for claim correspondence, internal notifications, and party communications.
Read guideGetting Started
Welcome: What is SmartDrive AI?
An introduction for drivers, covering how SmartDrive AI helps you report accidents step-by-step, work offline, and sync automatically.
Read guideLogging In
How to log in to SmartDrive AI for the first time, including credentials, camera and location permissions, and what to do when the app shows "Offline".
Read guideThe Home Screen
Two options on the home screen, create a new report or view your existing submissions, and what they do.
Read guideViewing & Editing Existing Reports
How to view submitted reports, check sync status, continue a saved draft, and why submitted reports are read-only.
Read guideCreating a Report
Starting a Report: Pre-checks
Before the accident form opens, the app asks you to confirm two real-world actions at the scene: contacting the control center and handing over a business card.
Read guideStep 1: Accident Information & Photos
Record when and where the accident happened, your vehicle, the damage area, and capture the 8 required photo angles.
Read guideStep 2: Other Vehicles, Injured, Witnesses, Emergency Forces
Record the other vehicle(s), any injured people, witnesses, and emergency services that responded to the scene.
Read guideStep 3: Damages & Property Damages
Describe what happened in your own words, draw a simple sketch of the scene, and document any damage to property beyond vehicles.
Read guideStep 4: Conditions
Record the environmental conditions at the time of the accident, including lighting, road surface, road conditions, and visibility.
Read guideReview & Submit
Final step: confirm your information is truthful, agree to privacy terms, sign with your finger, and submit the report.
Read guide